Refund Policy

Introduction

At Calm Scaffold, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds and cancellations of our various offerings.

By purchasing any product or service from Calm Scaffold, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

Refund Eligibility

Our refund policy varies depending on the type of product or service purchased:

Digital Products

This includes downloadable guides, e-books, digital templates, and other digital resources.

• Refund Window: 14 days from the date of purchase
• Eligibility: Digital products that have not been downloaded or accessed can be refunded in full
• Exceptions: Once a digital product has been downloaded or accessed, we cannot offer a refund due to the nature of digital goods

Online Courses

This includes pre-recorded video courses, webinars, and educational series.

• Refund Window: 30 days from the date of purchase or enrollment (whichever is later)
• Eligibility: Courses that have been accessed but not completed beyond 25% of the total content
• Satisfaction Guarantee: If you're not satisfied with the course after completing the first module, you may be eligible for a refund upon providing detailed feedback

Live Workshops & Events

This includes online or in-person workshops, seminars, and live events.

• Cancellation Policy: Full refund if canceled 14 or more days before the event
• Partial Refund: 50% refund if canceled 7-13 days before the event
• No Refund: No refund for cancellations less than 7 days before the event
• Transferable: Your registration may be transferred to another person or to a future event at our discretion

Membership Subscriptions

This includes our recurring membership programs and subscription services.

• Cancellation: You may cancel your subscription at any time
• Prorated Refunds: No prorated refunds for the current billing period upon cancellation
• Access: You will maintain access to membership benefits until the end of the current billing period
• Trial Period: If you cancel during a free trial period, no charges will be made

Commissioned or Custom Services

This includes personalized art consultations, custom design work, or other tailored services.

• Deposit: Deposits for custom work are non-refundable
• Cancellation: For projects in progress, refunds will be prorated based on work completed
• Revision Policy: Our custom services include a specific number of revisions as outlined in your contract

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected]
2. Include your order number and the product or service for which you're requesting a refund
3. Provide the reason for your refund request
4. Our team will review your request and respond within 3 business days

Refund Processing Time

Once a refund is approved:

• Credit/debit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 1-3 business days
• Bank transfers: 7-14 business days

Please note that while we process refunds promptly, the timing of when the refund appears in your account depends on your payment provider or bank.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative refund method.

Exceptions and Special Circumstances

Promotional or Discounted Items

Products or services purchased with special promotional discounts may have different refund terms, which will be clearly communicated at the time of purchase.

Technical Issues

If you experience technical difficulties that prevent you from accessing or using our products or services, please contact our support team before requesting a refund. We will work diligently to resolve any technical issues.

Force Majeure

In the event of cancellations or postponements due to circumstances beyond our control (such as natural disasters, public health emergencies, etc.), we will offer the option to transfer to a future event, receive a credit, or request a refund.

Special Considerations

We understand that exceptional circumstances can arise. If you have a situation that doesn't fit within our standard refund policy, please contact us to discuss your specific case. We will consider each request individually.

No Refund Scenarios

We cannot offer refunds in the following situations:

• After the specified refund period has expired
• For digital products that have been downloaded or accessed
• For courses or content that has been consumed beyond the limits specified in this policy
• If you violate our Terms and Conditions
• For transaction fees, shipping costs, or handling fees (if applicable)

Customer Satisfaction Guarantee

Despite the policies outlined above, customer satisfaction is our priority. If you're unsatisfied with your purchase for any reason, please contact us to discuss your concerns. We will do our best to resolve any issues and ensure you have a positive experience with Calm Scaffold.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Calm Scaffold
Studio 27
Wood Manors
Lake Patricktown
S60 2PT
United Kingdom

Email: [email protected]

Phone: +44 535 624 6855